Support Policy
Support for scanner-lite focuses on setup, permissions, notebook execution, known limitations, and interpretation of diagnostic outputs.
Contact
Contact support@sig.ai or use the support contact listed in the Databricks Marketplace provider profile.
Response Targets
| Request type | Target response |
|---|---|
| Marketplace access request | Within three business days. |
| General inquiry | Within five business days. |
| Security report | Acknowledge within two business days. |
| Critical scanner setup defect | Acknowledge within one business day. |
Supported
- Permission troubleshooting.
- Notebook execution errors.
- Synthetic demo setup.
- Output interpretation guidance.
- Known limitation clarification.
Not Included In Scanner-Lite Support
- Final audit opinions or legal advice.
- Production remediation execution.
- Databricks account administration on behalf of the customer.
- Debugging unrelated customer pipelines, dashboards, or jobs.